Privacy Policy

Last Updated: 5/13/2026

1. Introduction

Cooper's Barn n Bath ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name and contact information (email address, phone number, physical address)
Information about your pet (breed, age, medical history, vaccination records)
Payment information (processed securely through our payment providers)
Communication records (emails, SMS messages, form submissions)

3. How We Use Your Information

We use the information we collect to:

Schedule and provide grooming services
Communicate with you regarding appointments, updates, and inquiries
Send SMS notifications and reminders (subject to your consent)
Improve our website and customer service
Comply with legal obligations

4. SMS Communications (A2P Compliance)

If you opt-in to receive SMS messages from us, we will use your phone number to send appointment reminders, service updates, and relevant offers. We will not share or sell your phone number to third parties for marketing purposes. You may opt-out of receiving SMS messages at any time by replying STOP.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cooper's Barn n Bath
9239 Gulick Rd, Orient, Ohio 43146
Phone: (740) 963-6350
Email: Coopersbarnbath@gmail.com